Orders placed
on-Line

Once your order status has changed to 'dispatched' you can expect to receive single pack items the next working and pallet deliveries within 2 -3 working days. Should you wish to confirm your delivery day please contact us.

If you have not received your item (or notification of delivery attempt) 48 hours after your order status changes to 'dispatched', please call our offices on 01889 580 660.

Occasionally items may be out of stock. For orders placed on-line your order status will change to 'awaiting stock'. You will be updated as to the expected delivery date.

Orders Placed
by Telephone

Generally a delivery date will be given at the point of placing your order with our office, if the delivery date is important please let us know.

Delivery Time

Unless specific timed arrangements have been made, (See delivery upgrades above) delivery can be expected between 9.00am and 5pm on the designated day

What if I am
Not In

For both single pack and pallet deliveries, unless you specifically tell us to 'Leave if not in' deliveries will require a signature on arrival.

Pack deliveries are delivered by national courier. If the delivery is missed a card or electronic communication will be left and convenient re-delivery can be arranged with the national courier.

Pallet deliveries are generally made by the Palletways Network with a vehicle equipped with tail-lift off-load facilities. In the absence of specific instructions, and/or the driver considers it unsafe to leave the consignment, if a delivery is missed you will be contacted by your locl depot to arrange a convenient re-delivery date.

Pack
Delivery

Our prices include delivery to over 90% of the UK at no extra cost, surcharges apply to areas shown below.

For pack deliveries, up to 8 packs, your items will be securely packaged and sent via national courier. For 9 or more packs your delivery may be made on a pallet, see 'pallet deliveries'

Pallet
Deliveries

Your products are securely packed onto a pallet and delivered by a national pallet courier company. On arrival your pallet will be offloaded using a 'pallet truck' onto a safe level hardstanding. Our couriers do not offer a crane (Hiab) off-load facility.

Direct pallet deliveries are not advised for locations with narrow or difficult access. Please advise during checkout or contact our office for advice if you have any specific delivery requirements or concerns.

Failed deliveries due to problems with access which has not been pre-notified will be returned to our warehouse and charged for both the outward and return delivery.

Safe level hardstandings include tarmac or concrete. Note, Pallet trucks do not run on grass, gravel, paving slabs or on steep slopes. Please provide specific instructions regarding delivery to locations where driveways have been recently laid or re-furbished in blacktop, resin bonded systems or imprint concrete. Contractors recommendations should be followed with regard to the imposition of loads in the early life of these surfaces.

Delivery will be made by a single person. They are fully trained in moving and manoeuvring pallets. If you choose to offer help this should be undertaken at your own risk.

Although it is not required we recommend you are at home to receive your delivery. If problems are experienced during delivery someone at the location to make a decision can often make the difference between the products being offloaded or being returned to the depot.
If the delivery company determines it is not safe to offload and goods are returned to the depot we reserve the right to charge for re-delivery.

What if I am
Not In

Although it is not required we recommend you are at home to receive your delivery. If problems are experienced during delivery someone at the location to make a decision can often make the difference between the products being offloaded or being returned to the depot. If the delivery company determines it is not safe to offload and goods are returned to the depot we reserve the right to charge for re-delivery.

If you are concerned about your delivery location or wish to seek further advise please call us on 01889 580 660. Or forward a picture to us at delivery@specialistaggregates.com of the delivery location and we will be able to advise further.

Purchases
from multiple
departments

These may come from separate warehouses and delivery may occur on different days. Your account status will be updated to advise if your order will be affected in this way.

Feature Rocks

Subject to stock, delivery of generic and unique pieces can normally be expected in 3-5 days. Depending on the size and detail of bespoke pieces, selection and delivery may take up to 2 months.